The team of SCPA and ASP experts finished the work for the upgraded business processes software for the Reception Halls of the commissariats by end of July 2020. On the 24th of September 2020, the mid managerial staff and the specialists (users) of the software were trained by the ASP HQ IT expert on how to use the software and how it integrates with other systems. This marks the start of the piloting phase of the software in Elbasan LPD, then to be rolled out in all commissariats. This complex software is based on the existing platform and it is well integrated with other platforms and systems used by the ASP and other governmental institutions. It is very user friendly for the police and encourages online work and avoidance of too many printed documents.